The Waning Life of SCORM

The Waning Life of SCORM

As life unfolds, we see ideas germinate from informal discussions or societal and business needs. Over time with nurturing, these “seeds” sprout and blossom into a valued product, a service or a successful business. But life doesn’t stand still – “change arrives” and that business, solution or service that people valued is no longer front and central but sits to the side. This is what’s happened to SCORM (Sharable Content Object Reference Model).

Welcome to Instagram of Learning!

Welcome to Instagram of Learning!

In this blog I want readers to understand what 360Learning’s Collaborative Learning really looks like and why I’m calling this blog “Welcome to Instagram of Learning!” Four billion people with no peculiar photography skills use Instagram today to share their pictures. They learn from others’ feedback - likes, reactions, and comments – and the result is that they create engaging pictures. 360Learning uses these same Instagram techniques to create an engaging and collaborative learning experience.

"Sage-on-the-Stage” Gives Way to “Guide-on-the-Side”

"Sage-on-the-Stage” Gives Way to “Guide-on-the-Side”

Introduction: In this blog I focus on today’s workers and what they expect from a work experience and specifically from learning--it’s very different from the past. The traditional classroom approach (with the sage-on-the-stage)is taking a back seat to the growth of collaborative learning (with the guide-on-the-side) within the work environment. 360Learning embodies this approach in a platform that emphasizes colleague collaboration and emerging new leaders who create content. Read the eBook I wrote, Reconnecting Learning and Business: How 9 Major US Organizations Are Bridging the Gap to understand more about what’s happening in today’s organizations.

Reconnecting Business and Learning: How 9 US Organizations Are Bridging the Gap

Reconnecting Business and Learning: How 9 US Organizations Are Bridging the Gap

In collaboration with 360Learning, a learning experience platform, I authored the eBook, “Reconnecting Business and Learning: How 9 US Organizations Are Bridging the Gap.” I interviewed the CLO or Vice President for Learning in nine US-based enterprise organizations with operations worldwide including McDonalds, eBay, Verint Systems, Hilton, Gilead, and more. These learning leaders felt strongly that effective learning leaders must:

  • Understand the business and be able to talk and contribute to the overall business strategy

The Ultimate Guide to Customer Training

In my opinion customer training has been a neglected area when customers buy new software. A few webinars and some written documentation, often developed as an afterthought just before the software becomes available does not do the job. In the eBook, “The Ultimate Guide to Customer Training” supported by Thought Industries, nine thought leaders in training each authored a chapter on a different aspect of customer training. This 11 chapter eBook covers topics from starting customer training before the sale, customer engagement and retention, making the switch from employee to customer training to measuring the ROI of customer learning.

As one of the authors, I tackled “Design the Perfect Learning Blend fo Customer Success” and “Measuring the ROI/VOI of Customer Learning.” Training your customer is a true partnership. If you provide training that helps customers use the product and you ask them about additional training opportunities they would value and act on the most valued suggestions, you turn your customers into advocates.

Customer Learning: What Do Survey Results Say?

Customer Learning: What Do Survey Results Say?

Recently I authored an online survey in collaboration with Thought Industries’ CEO, Barry Kelly to determine the present state of customer learning. If you work for a product company, customer learning is a must! Not only does the company create a closer relationship with its customers, but customers remain more loyal since the company is helping them be more successful with the product(s) they purchased, which often leads to repeat purchases, upselling, and more success in a competitive market. I don’t mean training on the basics of how to use the product or online help resources and videos. They are essential but I’m referring to more in-depth learning opportunities to help customers get more value, see additional ways of using the product, develop a partnership with you as the vendor, and help the company incubate ideas for future product development.

Here are some of the survey data results around what’s happening today, the challenges, and the benefits:

Several Vendors Pave The Way Toward New Learning Approaches

Several Vendors Pave The Way Toward New Learning Approaches

Several of the latest learning vendors focus on learning experiences rather than traditional management of learning. These vendors don’t pretend to provide all the features of an LMS. Vendors such as Axonify, Degreed, EdCast, Grovo, LinkedIn, and Pathgather bring microlearning that is curated and personalized to employees primarily through mobile devices. All these vendors look at learning using an in-the-moment, in-context, mobile approach aligned with the way people learn and work. Each takes a different approach but they are all focused on what the learner needs rather than the management of learning.

Learning and Development (L&D) Must Adopt a New Technology Mindset

Learning and Development (L&D) Must Adopt a New Technology Mindset

The role of L&D is changing to meet the new needs of digital employees, and technology is an essential component of this journey. Technology professionals play an important role in providing the technology expertise and assistance to help L&D make this change. This new L&D mindset is crucial to keeping learning relevant and ongoing. James Mitchell, vice president, global talent management at Rackspace University said at a recent conference that L&D needs to “switch the mindset from ‘I’m a learning professional’ to ‘I’m a business person with learning expertise.’”[i]

The Future Learning Environment Delivers More Easily Accessible Learning

The Future Learning Environment Delivers More Easily Accessible Learning

In the future, I expect corporate learning will be more informal, social, and peer-to-peer. Employees will control much of their learning, which will be short bite-sized learning embedded into the workflow, so that learning and work are tightly intertwined. Mobile devices and tablets will be the preferred mode for much corporate learning.[i] By 2022 we expect to see:

Create A Culture Where Employee Learning Is An Integrated Experience

Create A Culture Where Employee Learning Is An Integrated Experience

In the future, I expect corporate learning will be more informal, social, and peer-to-peer. Employees will control much of their learning, which will be short bite-sized learning embedded into the workflow, so that learning and work are tightly intertwined. Mobile devices and tablets will be the preferred mode for much corporate learning.[i] By 2022 we expect to see: